Rental planning & leasing coordination
We review unit condition, current leases, upcoming expirations and comparable rents so you can plan for vacancies and renewals before they arrive. Leasing coordination is carried out through licensed professionals, with the same applicant criteria applied to every applicant.
- A lease and expiration calendar for every unit
- Unit readiness checked before a vacancy is advertised
- Approved marketing, showings, applications and lease documents coordinated through licensed professionals
- Applicant criteria that follow applicable housing and screening rules
Rent roll & receivables administration
Within the scope of your agreement, we keep a current rent roll, record charges and receipts, and track outstanding balances. Payments are reconciled against each resident account and discrepancies are flagged for your review.
- A current rent roll with renewal and expiration dates
- Charges, receipts and balances reconciled every period
- Follow-up on late balances documented
- Disputed balances and possession matters referred to your attorney
Resident communication
Residents have one clear way to report maintenance, arrange access, ask routine questions and receive formal notices. Every issue is recorded with a responsible person and a current status, and you see the matters that affect cost, safety or the tenancy.
- One contact method for requests, access and notices
- Every request logged with a responsible person and a status
- Residents kept informed when a repair needs scheduling or further work
- Matters affecting cost, safety or the tenancy raised with you
Maintenance & repair coordination
We receive requests, assess their urgency, get your approval when it is required and coordinate access with suitable service providers. Each job is tracked from request to completion, with the estimate, approval, invoice and photographs kept together.
- Urgency assessed on every request
- Your approval obtained for work above agreed limits
- Recurring maintenance scheduled around the building’s equipment and condition
- One record per job: estimate, approval, invoice and photographs
Property visits & turnover oversight
Visits follow a schedule set for the property and the scope of management. Each visit records visible conditions, recurring problems and the follow-up actions they need.
- A visit schedule agreed for each property
- Written notes on conditions and follow-up actions
- Move-in and move-out condition records, keys and access devices
- Approved turnover work coordinated between residents
A management visit is an operating record. Specialized inspections and technical assessments are carried out by qualified professionals.